Shipping policy
Thank you for shopping with Kyle’s Mom’s Place! Every order is carefully prepared with attention to detail, and many of our products are personalized or made to order.
Processing Time
- Most orders are processed and shipped within 3–5 business days.
- Personalized or custom items may require additional production time depending on the complexity of the order.
- Orders are processed Monday through Friday, excluding holidays. Monthly pre-order items are shipped once a month between the 4th and 8th calendar day.
Shipping
We currently ship within the United States.
Shipping rates are calculated at checkout based on your order and destination.
Once your order has shipped, you will receive a confirmation email with tracking information, if available.
Delivery Times
Delivery estimates are provided by the shipping carrier and are not guaranteed. Once a package has been accepted by the carrier, Kyle’s Mom’s Place is not responsible for delays caused by weather, carrier issues, holidays, or other circumstances beyond our control.
Incorrect Shipping Addresses
Please verify your shipping address before placing your order.
Kyle’s Mom’s Place is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply before the order can be resent.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 3 days of delivery and include photographs of both the packaging and the damaged item so we can assist you.
If your tracking shows your package as delivered but you have not received it, please contact the shipping carrier first. If additional assistance is needed, we’re happy to help however we can.
Questions?
If you have any questions about your order or shipping, please contact us at: kylesmomsplace@gmail.com